Work orders that are easy to check before they reach the lab.
Eyebrowse organizes the customer’s selections and order details your team needs, with clear review states for exceptions and missing information.
A cleaner handoff starts upstream — where choices are captured and confirmed.
The handoff as a chain of custody.
Every stage has a clear input, owner and next step. Integration details depend on the partner’s system and the approved scope.
Capture — order assembled
Frame, lens, prescription and the customer’s confirmed choices stay together.
Review — exceptions flagged
Missing or conflicting details can be routed for review before anything goes to fulfillment.
Transfer — partner-specific
The approved integration or process decides how the order is sent.
Status — progress comes back
Order status stays visible to whoever talks to the customer.
Questions that test the handoff.
These are starting questions for a discovery conversation — not promises about availability, performance, economics or any specific deployment.
Go deeper
Is there one universal lab connection?
No, and we don’t pretend there is. Data fields, transfer method, validation and ownership are scoped with each partner.
Who resolves exceptions?
The operating model names who owns each type of exception: the practice, the retail team, Eyebrowse or the lab.
What belongs in a technical review?
Field mapping, authentication, retry behaviour, status updates, test orders, support paths and launch controls.
Start with the work orders you get today.
Show us the fields you need, the exceptions you see and how status flows back.