Returns & Shipping Policy

Eyewear Returns

Prescription eyewear may be returned within 30 days of delivery if it does not meet your prescription requirements or has a manufacturing defect.
Non-prescription items (frames without lenses, accessories) may be returned within 14 days if unused and in original packaging.
Custom or personalized items are non-returnable unless defective.
To start a return, email info@eyebrowseai.com with your order number. We will provide a prepaid return label for qualifying returns.

Approved refunds are credited to your original payment method within 10 business days of receiving the returned item.
Shipping costs are non-refundable unless the return is due to our error or a product defect.
We reserve the right to refuse returns that do not meet the conditions above.

Standard shipping is available to all 50 U.S. states.
Estimated delivery times are provided at checkout and are not guaranteed. We will notify you of any material delays.
Title and risk of loss pass to you upon delivery to the carrier.
Tracking information is sent to your email when your order ships.

We currently do not offer direct exchanges. To exchange an item, return the original order and place a new one.
If you received the wrong item or a defective product, contact us and we will expedite a replacement at no additional cost.

If your order arrives damaged or defective, contact us within 7 days of delivery with photos of the issue.
We will send a replacement or issue a full refund, including any shipping costs, at your choice.