Grow the frame room without growing the floor plan.
An illustrative pattern for practices that want a more guided eyewear journey while keeping digital discovery and staff support together.
What makes this hard
A small team juggles appointments, frame advice, prescription details and follow-up — and patients shouldn’t have to repeat their choices at every handoff.
What good looks like
The shopper always has a clear next step and staff keep the context for review, fulfillment and support. Approved practice programs can also include kiosk placement and commission on eligible orders, with terms confirmed in a written agreement.
A sequence worth testing.
These are illustrative product-tour concepts — not a live environment or a promise of configuration.
Curate the starting point
A guided assortment and clear prompts move shoppers from browsing to a practical shortlist.
Keep staff in the loop
Frame, prescription and lens choices arrive as a reviewable handoff, not a loose note.
Close the loop
Shopper and practice share one view of order status and what happens next.
Measure your own workflow, not someone else’s benchmark.
Look through the illustrative screens, then bring your own questions to a working session.
- Time from first browse to a shortlist staff can act on
- Share of journeys finished without re-entering information
- Questions or exceptions that still need staff
- Eligible kiosk orders per month — the input to program economics